Factors that affect communication

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May be hard for someone to hear about it so could

suggest to bring someone else along

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Couldn’t talk to other people or patients about

someone

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Information could be negative or positive so you

couldn’t show your emotions to the clients

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Passive emotions

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Be able to access extra information to support what

they are saying so the client could have a better understanding

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Images or videos

Positioning

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Help with layout of the room so it is easier for

clients to live

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Ensuring that they are able to have time to themselves

– family rooms

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Support groups or pages for advice

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Wouldn’t let your greeting give way what the issue is

as you wouldn’t want to worry them

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Furniture is appropriate size so that no individuals

struggle to use it

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The room isn’t clustered together so areas are spaced

out

Emotion

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Wouldn’t be able to show emotion

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Support

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Advice on how to cope

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Wouldn’t rush them into accepting it

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You would be patient as you need to let them come to

an understanding

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Confident with what you are saying but not be roud

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Cope with other people’s emotions carefully

Environmental

conditions

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Space to come to an understanding of the news

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Ensure that the rooms are appropriately decorated –

support groups

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Fresh air so that the room isn’t stuffy

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Appropriate lighting for the activity that is

occurring so that it can be carried out

Special

needs

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Use appropriate language do that they understand

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Translators so that they can learn the language

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Know sign language, Makaton and braille so that they

aren’t isolated

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Allow independence

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Support and advice available if it is needed