Flashcards

Business

Hina Shah English 40 cards

Cards in this deck (40)

1CommunicationThe process of sending and receiving symbols with meanings attached
2Effective CommunicationThe intended meaning of the sender is identical to the interpreted meaning of the receiver
3Effective CommunicationOccurs at minimum cost in terms of resources expended. Ex. Time
A two way process that requires effort and skill on part of both the sender and the receiver
4NoiseAnything that interferes wth communication and effectiveness. Ex. Poor choice of channel. Perception. Poor oral or written expressions.
5Communication ChannelThe medium through which a message is conveyed from sender to receiver. Ex. Oral or written channels
6Nonverbal CommunicationTakes place through gestures and body language (facial expressions, body posture, eye contact)
7Mixed MessagesResults when words communicate one message while actions, body language, or appearance communicate another.
8Status EffectOccurs when an organizations hierarchy of authority creates a barrier to effective communication
9FilteringA status effect. Is the intentional distortion of information to make it appear most favourable to the recipient
Subordinates acting as “yes men”
10Active listeningHelps the source of a message say what he or she really means
11FeedbackCan include criticism. Telling others how you feel about something they did or said, or about the situation in general.
12Channel RichnessThe capacity of a communication channel to effectively carry information.
Face to face communication is very high in richness.
13Management by wandering aroundManagers spend time outside of their offices to meet and talk with workers at all levels. Means dealing directly with subordinates by regularity spending time with them in a variety of work related manners. Ex the big switcharoo
14Physical DistractionsIncludes noises, interruptions, distractions, layout that can draw attention away from a message
15Cultural DifferencesLanguage, customs/habits, etiquette that varies between countries, industries, companies
16PerceptionThe process through which people receive, organize, and interpret information from the environment
People can perceive the same things or situations differently
People behave on the basis of their perceptions
17StereotypesSomeone is identified with a group/category, and then oversimplified attributes associated with the group/category are linked back to the individual
18Halo effectOne attribute is used to develop an overall impression of a person or situation
19SelectivitySingle out/focus attention on aspects of a solution or attributes of a person that reinforces or are consistent with ones existing beliefs, values, or needs.
20ProjectionAssignment of a personal attributes to other individuals
21ConflictA disagreement between people
22Substantive conflictInvolves disagreements over goals, resources, rewards, policies, procedures, and job assignments
23Emotional conflictRelate to relationship and process issues. Examples include feelings of anger, distrust, dislike, fear, resentment, and personality clashes
24Functional conflictIs constructive and helps task performance
25Dysfunctional conflictIs destructive and hurts performance
26Assertiveness (Behaviour during conflict)Is the desire to satisfy your own needs and concerns
27Cooperativeness (Behaviour during conflict)The desire to satisfy the needs and concerns of the other party
28Conflict resolutionThe removal of the substantial or emotional reasons for a conflict
29AvoidancePretends that a conflict doesn’t really exsist
30AccommodationPlays down differences and highlights similarities to reduce conflict
31CompetitionUses force, superior skill, or domination to “win” a conflict
32CompromiseOccurs when each party to the conflict gives up something of value to another
33CollaborationInvolves working through conflict differences and solving problems so everyone wins.
34Lose lose conflictNo one achieves his or her true desires and the underlying reasons for conflict remain unaffected
35Win lose conflictOne party achieves its desires and the other party does not
36Win win conflictThe conflict is resolved to everyone’s benefit
37NegotiationThe process of making joint decisions when the parties involved have different preferences
38Distributions negotiationsFocuses on the “win-lose” claims made by each party for certain preferred outcomes
39MediationA neutral party tries to help conflicting parties improve communication to resolve their dispute
40ArbitrationNeutral third party issues a binding decision to resolve a disputed

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Description: Flashcards on Business , created by Hina Shah on 07/03/2018.
Created by: Hina Shah
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