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Flashcards

COM 110 FINAL EXAM STUDY GUIDE CARDS

iilavau English 77 cards

Cards in this deck (77)

  1. 1A set of 3 to 10 people, with 5 to 7 having the maximum potential for group interactioncharacteristics of a group
  2. 2when the sum is greater than the whole of its partsSynergy
  3. 3when the members of the group are more concerned on getting the task done rather than getting it done rightGroupthink
  4. 4expectations of behaviorNorms
  5. 5when norms are not directly stated and are indirectly observedimplicit norms
  6. 6when norms are stated among members of the groupexplicit norms
  7. 7each role helps the group fulfill its ultimate goaltask roles
  8. 8proposes ideas at the startinitiatior
  9. 9asks for ideas, gives their opinioninfo seeker/organizer
  10. 10keeps everyone on task, schedules meetings for the grouporganizer
  11. 11asks questions to make sure everyone understands the subjectclarifier
  12. 12expands on the ideas of otherselaborator
  13. 13critically analyses other group members and works in a positive way, offers suggestions and editsevaluator
  14. 14provides the social and emotional needs of the group through teamwork and collaborationrelationship roles
  15. 15encourages members of the group to participate; controls flow of the conversationGate Keeper
  16. 16settles conflicts among group members, maintains the peace within the groupHarmonizer
  17. 17relieves the stress within the group through humor when conflicts arise and/or deadlinestension reliever
  18. 18encourages good vibes within the group, consoles and counsels other group members to help them work more efficientlysupporter
  19. 19occur when members of the group put individual needs before group needsdisruptive role
  20. 20opposes ideas and offers no solutionsblocker
  21. 21refuses to participateavoider
  22. 22tries to take the credit of another group members work or the work of the group as a wholecredit seeker
  23. 23gets the group off task by being silly and/or talking off task at inappropriate timesdistractor
  24. 24takes over the group discussion, prevents others from presenting their view points and ideas, wants to do all the work to make sure it's "right"dominator
  25. 25a "hands off" approach to conflict management, has little to no concern for both people/sides and the results (no winner - no loser)avoidance
  26. 26participant in the conflict gives in to the others demands (I lose - you win)accommodation
  27. 27a strategy where both parties agree where one party is benefited now and the other at a later time (I bend - you bend)compromise
  28. 28a "winner-take-all" approach, little to no regard to the other party and their demands (I win - you lose)Competing
  29. 29analyzing the conflict at hand thoroughly, finding the best possible solutions through the decision making processcollaboration
  30. 30judging the values of other cultures by comparing them to our ownethnocentrism
  31. 31a skill that is taught, through it we acquire knowledge and language, enhance professions and relationships, and communicate respect to otherslistening
  32. 32the simple act of perceiving sounds of the world around us through physiological processeshearing
  33. 33The H in the Hurier model, the physiological process of accurately receiving soundshearing
  34. 34U in the Hurier model, the comprehension of the sounds we hear, a thought process that requires reflection of what we perceiveUnderstanding
  35. 35R in the Hurier model, a conscious effort on the part of the listener to reflect and recall information to apply what they have heard into future situationsremembering
  36. 36I in the Hurier model, the ability to see situations from another person's perspective by paying attention to the context and/or meaning of their messageInterpreting
  37. 37E in the Hurier model, taking our past experience, attitudes, and values to analyze what we receiveevaluating
  38. 38The R in the Hurier model, once we listen to a message or perspective, we respond with our own perspective, values, and ideasResponding
  39. 39external sources of interference, environmental factors that keep us from listening to the speaker and their messagesPhysical Barriers
  40. 40when your mind wanders from the subject at hand when the mind gets in the way of your ability to listenMental Barriers
  41. 41when you concentrate so hard on the speaker's message, you miss his/her main points; can be caused by being overwhelmed with information by the speakerFactual Barriers
  42. 42when the listener has an emotional response to the speaker's message, can be both a positive or negative responseSemantic Barriers
  43. 43the most basic type of listening and occurs when we distinguish between verbal and nonverbal messagesDiscriminative
  44. 44occurs when we are attempting to understand a message for a particular reasonComprehensive
  45. 45an individual process because it involves personal enjoymentAppreciative
  46. 46occurs when we want to support or help another personEmpathetic
  47. 47most complicated; asks you to do something with the information you received, involves making judgments about the messagesCritical
  48. 48a message that is intended to shape, reinforce, or change the responses of another, or othersPersuasive communication
  49. 49a person who publicly supports or recommends a particular cause or policyAdvocate
  50. 50the portion of the audience as a whole that the persuasive speaker wants to influencetarget audience
  51. 51when the speaker is concerned on what is true and what is notclaims of fact
  52. 52concerns on what is right or wrong, moral or immoral, just or unjust, or good or badClaims of Value
  53. 53concerned on what solution, and what should be done, such as what laws should be created/changed, and what policy should be followedClaims of policy
  54. 54the entity who is responsible for taking the actionAgent of Action
  55. 55a barrier that is preventing the status quo from acting to solve the problemInherent Barrier
  56. 56part of the toulmin model that represents the assertion or point that a speaker advocatesClaim
  57. 57part of the toulmin model that is employed to substantiate the speaker's claim and may take several forms including statistics, analogies, facts, examples, and testimoniesEvidence
  58. 58part of the toulmin model that includes brief statements that establish the quality of the information you are using to support your ideasEvidence Credibility
  59. 59part of the toulmin model that provides the justification and reasoning to connect the evidence with your claim; general assumptions, principles, rules that demonstrate to your audience that your evidence supports your claimsWarrant
  60. 60part of the toulmin model that admits exceptions and demonstrates that argumentation is not an exact scienceQualifier
  61. 61part of the toulmin model that states the counterarguments to your position but also attacks them head onRebuttal
  62. 62moves from the particular to the generalInductive reasoning
  63. 63begins with a generalization and moves logically to an applicationDeductive reasoning
  64. 64clarify situations by comparing them with situations more familiar to the audienceAnalogical reasoning
  65. 65asserts that one condition or event (cause) brings about another condition or event (effect)Causal reasoning
  66. 66refers to your credibility before you give the speechinitial credibility
  67. 67credibility a speaker develops during the speechderived credibility
  68. 68the credibility given to a speaker at the end of a speechterminal credibility
  69. 69refers to the rational proofs you use to support the arguments you makelogos
  70. 70refers to appeals to emotionpathos
  71. 71refers to credibility, competence, character, and goodwillethos
  72. 72fallacy that means "against the person", occurs when a speaker attacks the character of the person making an argument rather than the argument itselfAd Hominem
  73. 73suggests that something is correct, good, or true because many other people agree with itBandwagon
  74. 74occurs when a speaker asserts that some event must inevitably follow from another down a steep slope toward disasterSlippery Slope
  75. 75asserts that a complicated question only has two answers, when more actually existFalse Dilemma
  76. 76rests on the assumption that because an authority figure says something, it must be trueAppeal to Authority
  77. 77introducing irrelevant information into an argument in an attempt to mask the real issue under discussionRed Herring

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Flashcards on COM 110 FINAL EXAM STUDY GUIDE CARDS, created by iilavau on 09/12/2014.
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