Flashcards
Week 14 - BUS: Communications
Cards in this deck (17)
- 1Define communicationsCommunication is the proccess by which a message gets transfered from a sender to the receiver
- 2Define messageInformation refers to the information or instruction being transmitted from the sender to the receiver
- 3Define medium of communication and give examplesThis is the method used to transmit the message
E.g.:
- Phone call
- Email
- meeting - 4Define effective communicationThe process of conveying a message, clearly, accurately and most effective from the sender to receiver (in order to achive a deisred outcome)
- 5What are the 2 directions of communication?Vertical (from up to down) and horizontaly (on 1 level)
- 6Define internal communicationInteractions that happen within the same business
- 7Define external communicationInteractions that take place between the business and other businesses
- 8Define one-way communicationTransmition of information from sender to receiver without expectation for feedback
- 9Define two-way communicationTransmition of information with the presence of feedback
- 10Define formal communicationCommunication through the use of established channels
- 11Define informal communicationCommunication through non-approved channels. It may enhance worker relationships however poses a risk to spreadint the wrong information (rumours).
- 12Define grapevineThis is where false information is communicated across, through rumous and gossip
- 13State 3 reasons why effective comm is important- Motivates staff since they feel more informed
- Enchance business reputation (better customer relations)
- Allows for effective use of resources and fast descision making - 14State 3 consequences of poor communication- Misunderstnading, which leads to delays or conflict
- Stakeholders may get dissatisfied and this may damage the reputation
- Employees may feel demotivated or annoyed if not given the right intructions - 15Define written communication and state 2 advantages and disadvantagesWritten communication is when ideas are conveyed across via written standards.
Advantages: The receiver can take time to study and re-read and there will be a permanent record of the conversation
Disadvantages: Prone to misinterpretation and lack of immidiate feedback - 16state 3 barriers to comm- Jargon
- Long chain of command
- Lack of clarity - 17—
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- Business Flashcards on Week 14 - BUS: Communications, created by Stacey R on 06/03/2024.
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- Stacey R
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