Types of ICT Systems

indysingh7285
Mind Map by indysingh7285, updated more than 1 year ago
indysingh7285
Created by indysingh7285 about 4 years ago
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A-Level ICT Mind Map on Types of ICT Systems, created by indysingh7285 on 02/03/2016.
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Types of ICT Systems
1 BACK OFFICE SYSTEMS
1.1 Made up of accounts or database management packages
1.2 Run routine business tasks
1.2.1 E.G. Record sales, purchases, update stock levels
2 TRANSACTION PROCESSING SYSTEMS
2.1 Process transactions as they arise
2.1.1 E.G. Booking a flight
3 WORKFLOW MANAGEMENT SYSTEMS
3.1 Used when lots of different people work on a document
3.2 Able to route documents to different personnel
3.3 Reduces bottlenecks in the flow of work
4 WORKFLOW AND DOCUMENT MANAGEMENT SYSTEMS
4.1 Keeps track of electronically stored documents
4.2 Used when data arrives in different formats
4.3 Example of this system: Dealing with insurance claims
5 MANAGEMENT INFORMATION SYSTEMS
5.1 Takes internal and external data
5.1.1 Processes data to produce information
5.1.1.1 Presents the information in suitable form
5.1.1.1.1 Enabling managers to make effective decisions
6 SYSTEMS FOR COLLABORATIVE WORKING
6.1 Used when lots of people work together on a task
6.2 Uses communication such as Video conferencing, file sharing, email etc
7 DECISION SUPPORT SYSTEM
7.1 Supports decision-making process
7.2 Enables managers to choose from business options
7.3 Able to extrapolate figures and produce forecasts
8 CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
8.1 Helps with day-to-day management of customers
8.2 Keeps track of customers
8.2.1 Analysis of past orders
8.2.1.1 Allows more effective marketing
8.2.1.2 Allows cross-selling
8.2.2 Helps increase seales
9 ENTERPRISE INFORMATION SYSTEM
9.1 Deals with all functions of a large organisation
9.2 Integrates all business activities
9.3 Allows links to business partners
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