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dealing with angry customers

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sgheorghe
Mind Map by sgheorghe, updated more than 1 year ago
sgheorghe
Created by sgheorghe almost 8 years ago
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Resource summary

dealing with angry customers
  1. apologise
    1. listen
      1. body language
        1. ask questions
          1. feedback/summarise the facts
            1. find out what they want
              1. give solutions

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