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Final Exam (Study Quizzes)
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Perguntas do quiz (100)
1[ ? ] involves the hiring process from posting a job to negotiating a salary package.
- ACompensation
- BRetention
- CTraining
- DWorker Protection
- EStaffing
2[ ? ] includes anything the employee receives for his or her work.
- ADebt
- BCapital
- CExemption
- DCompensation
- ETaxation
3[ ? ] involves keeping and motivating employees to stay with the organization.
- ASelection
- BRecruitment
- CRetention
- DWorker Protection
- ETraining
4Allowing employees to set their own schedules results in the creation of [ ? ] schedules.
- AFixed
- BStandardized
- CFlexible
- DAutonomous
- EUniform
5[ ? ] allows employees to work from home or a remote location for a specified period of time.
- AOffshoring
- BTelecommuting
- CMultitasking
- DHotdesking
- ECyberloafing
6[ ? ] is a concept that examines the moral rights and wrongs of a certain situation.
- AEthics
- BGoals
- CBeliefs
- DBiases
- EIdeas
7[ ? ] refers to the number of employees who leave a company in a particular period of time.
- ATurnover
- BRetention Rate
- CYield Ratio
- DStaffing Plan
- ECapital
8[ ? ] refers to the concept of moving jobs overseas in order to contain costs.
- AGreenfield Venturing
- BLicensing
- CFranchising
- DOffshoring
- EInsourcing
9[ ? ], a term used to describe lost productivity as a result of an employee using a work computer for personal reasons, is certainly another concern technology can create.
- AHotdesking
- BTelecommuting
- CCyberloafing
- DCoworking
- EOffshoring
10A [ ? ] is an outline that explains the expected ethical behavior of employees.
- ACode of Ethics
- BMission Statement
- CStatement of Interest
- DStatement of Regulations
- EGuiding Principle
11Which of the following is TRUE regarding the organizational lifecycle?
- ACompanies pass through the different stages of the lifecycle in a fixed order.
- BThe organizational lifecycle does not incorporate the decline of organizations.
- CIntroduction, growth, maturity, and decline are the stages of the lifecycle.
- DManpower and capital requirements stay constant throughout the organizational lifecycle.
- EOnce an organization is on the decline, recovery is not possible.
12A [ ? ] is a detailed document that synthesizes information to determine how many people should be hired, when they should be hired, and what skills they should have.
- AStaffing Plan
- BJob Description
- CRetention Plan
- DSWOT Analysis
- ETask Analysis
13The [ ? ] is an organization's way of doing things.
- AOrganizational Lifecycle
- BCompany Culture
- COrganizational Space
- DCompany Structure
- ECompany Resource
14A career development review is used for the purpose of [ ? ].
- AEmployee Selection
- BRecruitment
- CTraining Needs Assessment
- DPerformance Appraisal
- EHeadhunting
15An organization that hires people irrespective of their race, gender, sexual orientation, religion, background, and socioeconomic status - and has a set of policies in place to meet compliance standards - is an organization that supports [ ? ].
- AUniformity
- BPower
- CPrivilege
- DDiversity
- EConformity
16[ ? ] focus on inclusiveness, understanding, and respect, and also looks at unequal power in society.
- ARacism
- BPower
- CMulticulturalism
- DPrivilege
- EAgeism
17A system of advantages based on race, gender, and sexual orientation is called [ ? ].
- APower and Privilege
- BEqual Opportunity
- CEquality of Outcome
- DEgalitarianism
- ESocial Equality
18[ ? ] refers to employment practices which may appear neutral but have a discriminatory effect on a protected group.
- ARetaliation
- BReasonable Accomodation
- CAdverse Impact
- DDisparate Treatment
- EReverse Discrimination
19A(n) [ ? ] is a quality or attribute employers are allowed to consider when making decisions during the selection process.
- ARetaliation
- BReasonable Accommodation
- CBona Fide Occupational Qualification
- DDiscrimination Suit
- EUndue Hardship
20The EEOC regulations require an employer to provide [ ? ] to an employee or applicant with a disability, unless this action would cause significant difficulty or expense for the employer.
- ARetaliatory Action
- BReasonable Accommodation
- CMonetary Compensation
- DBona Fide Occupational Qualification
- EAdverse Action
21[ ? ] is defined as a process that provides the organization with a pool of qualified job candidates from which to choose.
- ABudgeting
- BAttrition
- CRecruitment
- DAuditing
- EDownsizing
22People who are already working for the company and meet the qualifications for the job position are called [ ? ].
- AFree Candidates
- BInformal Candidates
- CBidding Candidates
- DInternal Candidates
- EContingent Candidates
23[ ? ] is a formal system developed to determine what tasks people actually perform in their jobs.
- AJob Design
- BJob Announcement
- CJob Analysis
- DJob Bidding
- EJob Rotation
24[ ? ] is a drawback closely related to the use of referrals that involves a preference for hiring relatives of current employees.
- ARationalism
- BFraternalism
- CNepotism
- DAtavism
- EAgeism
25A type of recruitment strategy that involves a planned program to access potential candidates who are known to current employees is the [ ? ].
- ACampus Recruitment Program
- BEmployee Referrals Program
- CInternet Recruiting Program
- DEvent-Based Recruiting Program
- EExternal Recruitment Program
26The [ ? ] process refers to the steps involved in choosing people who have the right qualifications to fill a current or future job opening.
- AOrientation
- BRecruitment
- CSelection
- DTraining
- ERetention
27Which of the following is a feature of a structured interview?
- AA set of standardized questions based on the job analysis
- BA set of open-ended questions with no clearly defined answers
- CA set of questions changed to match the specific applicant
- DA set of general questions for the candidate who leads the discussion
- EA set of questions chosen by the interviewee to learn about the job profile
28A(n) [ ? ] is one where the candidate is given a sample scenario and is asked how he or she might deal with the situation.
- ASituational Interview
- BInformational Interview
- CBehavior Description Interview
- DTelephonic Interview
- EExit Interview
29A [ ? ] occurs when an interviewer becomes biased because of one positive or negative trait a candidate possesses.
- ACultural Noise Bias
- BNonverbal Behavior Bias
- CRecency Bias
- DHalo/Reversed Halo Effect
- EContrast Bias
30[ ? ] is a type of bias that occurs when comparing one candidate to others.
- ACultural Noise Bias
- BContrast Bias
- CNonverbal Behavior Bias
- DRecency Bias
- EGut Feeling Bias
31Following a [ ? ] is to pay the going rate for a particular job, within a particular market based on research and salary studies.
- AManagement Fit Policy
- BMarket Compensation Policy
- CCompetency-Based Policy
- DBroadbanding Policy
- ESkill-Based Policy
32[ ? ] is defined as the process of determining the relative worth of jobs to determine pay structure.
- AJob Design
- BJob Specification
- CJob Enlargement
- DJob Enrichment
- EJob Evaluation
33The process of setting the pay scale for specific jobs or types of jobs is called [ ? ].
- APay Grading
- BDelayering
- CVariable Pay System
- DManagement Fit
- EGoing Rate Model
34The [ ? ] type of pay level model gives maximum flexibility for supervisors to pay what they think their subordinates should earn.
- AManagement Fit
- BBroadbanding
- CGoing Rate
- DPay Grading
- EDelayering and Banding
35The equity theory states that:
- APeople will put in only as much work as they expect to receive in rewards.
- BPeople will evaluate their own satisfaction with their compensation/inputs by comparing it to others' compensation/inputs.
- CIf high performance is followed by a reward, high performance is likely to happen in the future.
- DPeople will perform well only when their job-related skills are acknowledged and rewarded amply.
- EPeople are highly motivated to work in the absence of the pressure caused by variable pay systems.
36The [ ? ] theory states that employees will put in as much work as they expect to receive.
- AEquity
- BComparable Worth
- CEqual Pay
- DReinforcement
- EExpectancy
37The [ ? ] theory states that if high performance is followed by some reward, then it is more likely that the desired behavior will occur in the future.
- AReinforcement
- BEquity
- CExpectancy
- DComparable Worth
- EEqual Pay
38Which of the following legal provisions established a minimum wage for jobs and other conditions for pay?
- AEqual Pay Act of 1963
- BFederal Unemployment Tax Act (FUTA)
- CSocial Security Act of 1935
- DFair Labor Standards Act (FLSA)
- EFederal Employees Compensation Act (FECA)
39A [ ? ] is one in which the employee receives no base pay and entire pay is based on meeting sales goals.
- AProfit-Sharing Plan
- BSpot Bonus
- CStock Option
- DStraight Commission Plan
- EStock Ownership Plan
40The minimum pay an employee receives is called [ ? ].
- AMerit Pay
- BEqual Pay
- CUnemployment Compensation
- DOvertime Pay
- EBase Pay
41Losing an employee is called [ ? ].
- AReplacement
- BTurnover
- CSuccession
- DRetention
- EArbitration
42When employees have no choice in their termination, it is called [ ? ] turnover.
- AVoluntary
- BAutonomous
- COptional
- DInvoluntary
- EElective
43[ ? ] outline the strategies that the organization will use to reduce turnover and address employee motivation.
- APension Plans
- BHealth-Care Plans
- CRetention Plans
- DStaffing Plans
- ERightsizing Plans
44A set of systematic HR practices that create an environment where the employee has greater involvement and responsibility for the organization's success is referred to as the [ ? ].
- AHigh Performance Work Systems
- BEmployee Referral Programs
- CGlobal Expansion Plans
- DMarket Development Plans
- ECareer Development Programs
45The implication of Maslow's theory is that to motivate an employee, the provided opportunities for need satisfaction must target:
- AOnly the basic and instinctual needs that everyone seeks to meet.
- BHigher order needs alone because they relate to growth.
- CAll five types of needs that operate within any individual.
- DThose needs that have already been satisfied by the employee.
- EAll needs except for social needs, as they are unrelated to work performance.
46What was the term used by Herzberg for factors that satisfied the employees?
- ASatisfiers
- BNeed Factors
- CHygiene Factors
- DWithdrawawal Factors
- EMotivators
47Company policy and salary are examples of [ ? ] factors.
- ANeed
- BHygiene
- CSatisfaction
- DWithdrawal
- EMotivational
48Which of the following statements represents the Theory X view?
- AMost people want to make an effort at work.
- BPeople will apply self-control and self-direction in pursuit of company objectives.
- CPeople usually accept and actually welcome responsibility.
- DMost workers will use imagination and ingenuity in solving company problems.
- EThe average person needs to be directed.
49The belief that employees enjoy work, accept responsibility, and exercise self-direction is endorsed by [ ? ].
- ATheory Y
- BTwo-Factor Theory
- CHierarchy of Needs Theory
- DTheory X
- EProgression of Job Withdrawal Theory
50The stick approach utilizes [ ? ] to maximize employee performance.
- ARewards
- BMonetary Incentives
- CPunitive Actions
- DAppraisals
- EPromotions
51The first step in an effective employee training is the stage of [ ? ].
- AMentoring
- BOrientation
- CExternal Training
- DCareer Development
- EIn-House Training
52A(n) [ ? ] is a trusted, experienced advisor who has direct investment in the development of an employee.
- ASupervisee
- BSubordinate
- CMentor
- DApprentice
- EMentee
53A group of pilots attending a refresher course that will enable them to learn and assimilate new technological developments in aviation into their current flights is an example of a [ ? ] training program.
- AProfessional
- BQuality
- CTeam
- DVestibule
- EJob Swap
54[ ? ] is a process that empowers employees to improve decision making, problem solving, and interpersonal skills in order to achieve business results when working in groups.
- AEmployee Empowerment Program
- BCareer Development Program
- CSuccession Planning
- DTeam Training
- EMentorship
55Which of the following is TRUE of the brown bag lunch training?
- AIt is aimed at creating a formal and structured environment suitable for training.
- BIt is primarily conducted by the HR managers of an organization as it is the only time they have.
- CIt is not used to impart any technical knowledge or skill as people prefer to relax during these sessions.
- DIt is highly effective for team training activities as people come together in a relaxed atmosphere for these sessions.
- ETypically, these sessions guarantee very good attendance and interest from employees.
56[ ? ] training is characterized by the use of technology to facilitate training.
- AOn-The-Job
- BWeb-Based
- CExternal
- DVestibule
- ECross
57[ ? ] is a method for training in which two employees agree to change jobs for a period of time.
- AOn-The-Job Coaching
- BMentorship
- CVestibule Training
- DJob Shadowing
- EJob Swapping
58The level of training needs assessment that focuses on the specific tasks, skills, and abilities required to do the jobs within the organiztion is the level of [ ? ] assessment.
- AIndividual
- BOccupational
- CStrategic
- DOrganizational
- EGeneric
59Graphics, figures, and pictures are the appropriate ways to target the [ ? ] learner.
- AKinesthetic
- BAuditory
- CVisual
- DRead/Write
- ERote
60[ ? ] involves a systematic movement of employees from job to job within an organization so they can gain a variety of experiences to prepare them for upward movement in the organization.
- AJob Shadowing
- BApprenticeship
- CMentorship
- DJob Rotation
- EExternal Training
61[ ? ] communication occurs when the lower levels of an organization communicate with the higher levels of an organization.
- ADownward
- BHorizontal
- CDiagonal
- DParallel
- EUpward
62Communication occurring between people of the same level in an organization is called [ ? ] communication.
- AUpward
- BDownward
- CParallel
- DHorizontal
- EDiagonal
63A person with a driver style of communication primarily evaluates him- or herself by the:
- AFeedback from superiors.
- BPopularity he/she enjoys at the office.
- CResults he/she has achieved.
- DPraise from his/her colleagues.
- ESupport his/her colleagues give.
64In the [ ? ] communication style, we put the rights of others before our own, minimizing our own self worth.
- AAggressive
- BAssertive
- CDriver
- DPassive-Aggressive
- EPassive
65Casey, an HR manager, is known for communicating such that he stands up for his rights while maintaining respect for the rights of others he deals with. Casey has a(n) [ ? ] communication style.
- APassive
- BPassive-Aggressive
- CAssertive
- DDriver
- EAggressive
66An aggressive communication style is marked by:
- AAn apologetic and tentative voice.
- BDirect eye contact.
- CThe violation of others' rights.
- DStrong feelings of inferiority.
- EThe minimization of one's own self-worth.
67A passive-aggressive person is likely to:
- ARespect the rights of others and themselves when communicating.
- BBe direct, but not insulting or offensive.
- CExpress his/her negative feelings in an indirect way.
- DGive the rights of others more importance.
- EGive and receive respect from others.
68[ ? ] listening occurs when we are focused on sharing our own point of view instead of listening to someone else.
- ACompetitive
- BActive
- CReflective
- DPassive
- EPassive-Aggressive
69When we are interested in what the other person has to say and we are checking our understanding with the speaker, we are engaging in [ ? ] listening.
- APassive
- BCombative
- CSelective
- DActive
- ESubjective
70A manager uses a(n) [ ? ] style when his focus is on the task, but also on the person and the relationships required to get the task done.
- AParticipatory
- BDirective
- CAutocratic
- DAuthoritarian
- ETraditional
71[ ? ] means an employer has fired or laid off an employee for illegal reasons, such as violation of antidiscrimination laws or violation of oral and/or written employee agreements.
- ARetaliatory Discharge
- BWrongful Termination
- CConstructive Discharge
- DWrongful Discharge
- EAdverse Action
72A(n) [ ? ] interview is an interview used to make sure that an employee is fully aware of the discipline issue and to allow the employee the opportunity to explain his or her side of the story.
- AInvestigative
- BIntake
- CExit
- DStress
- EInformational
73The [ ? ] process involves a series of steps taking corrective action on nonperformance issues.
- AEmployee Empowerment
- BCareer Development
- CImplied Contract
- DProgressive Discipline
- ECriteria Development
74When an employee chooses to leave the organization, it is termed as [ ? ].
- ARetaliation
- BArbitration
- CResignation
- DMediation
- ERetention
75[ ? ] occurs when any one of the exceptions to the employment-at-will principle can be proven by the employee.
- ARetaliatory Discharge
- BConstructive Discharge
- CResignation
- DWrongful Discharge
- EWrongful Termination
76A(n) [ ? ] is a systematic way to examine how well an employee is performing in his or her job.
- ABackground Check
- BPerformance Evaluation System
- CEmployee Eligibility Verificaiton
- DProgressive Discipline Program
- EEmployee Assistance Program
77The [ ? ] is a way to appraise performance by using several sources to measure the employee's effectiveness.
- AChecklist Scale
- BManagement Fit Model
- CManagement By Objectives Approach
- D360 Degree Performance Appraisal
- ERanking Method
78The manner in which the members of the organization, managers and employees, consider the performance evaluation tool to be a valid measure of performance is measured by its [ ? ].
- ASpecificity
- BAmbiguity
- CReliability
- DValidity
- EAcceptability
79Which of the following methods of determining performance looks at individual actions within a specific job?
- AProblem-Solving Method
- BBehavioral Method
- CComparative Method
- DTrait Method
- ETime-Limited Method
80An essay appraisal:
- ARanks employees in a particular department based on their value to the manager or supervisor.
- BIncludes answers provided by managers on the strengths, weaknesses, and specific examples of employee performance.
- CDetermines the main performance dimensions of the job and rates employees along this established criteria.
- DRates recorded examples of the employee's effective and ineffective behavior during the time period between evaluations.
- ELists the personality traits required for the job and asks the source to rate the individual on each attribute.
81A labor union is defined as:
- AThe totality of many voluntary social relationships, civic and social organizations, and institutions that form the basis of a functioning society.
- BA distinct territorial subdivision for holding a separate election for one or more seats in a legislative body.
- CA congregation of legislators, administrators, and arbitrators in the administrative bureaucracy who control a state at a given time.
- DA collection of workers banding together to meet common goals, such as better pay, benefits, or promotion rules.
- EA formal meeting of the representatives of different nations, constituent states, independent organizations, or groups.
82[ ? ] is an action in which another union goes on strike in sympathy for another union.
- ASecondary Boycott
- BUnion Salting
- CLockout
- DSlowdown
- EUnion Busting
83[ ? ] is a union strategy which encourages union supporters to apply for jobs in nonunion environments to actively work to unionize other employees when they are hired.
- ASecondary Boycott
- BUnion Salting
- CArbitration
- DMediation
- EUnion Busting
84[ ? ] is the process of negotiations between the company and representatives of the union.
- AGrievance Process
- BUnion Salting
- CCollective Bargaining
- DCheckoff Process
- EUnion Busting
85Wages are an example of a(n) [ ? ] bargaining topic.
- APermissive
- BOptional
- CMandatory
- DIllegal
- EDiscriminatory
86Almost all the 12,000 workers of an automobile factory gathered outside the plant and refused to work for five consecutive days. This strike, reflecting the union's opposition to the unfair clauses in the proposed union contract, began after negotiations on the mandatory issue of increase in wages failed. The workers were disappointed that the employer refused to meet their demand and responded to this bargaining impasse by initiating a(n) [ ? ].
- ASympathy Strike
- BLockout
- CSlowdown
- DEconomic Strike
- EJurisdictional Strike
87The goal of a(n) [ ? ], which prevents workers from working, is to put pressure on the union to accept the contract.
- ASlowdown
- BEconomic Strike
- CWalk-Out
- DUnfair Labor Practices Strike
- ELockout
88Factory workers who are on a [ ? ] to protest are using legal ways to do so since they are using allotted time.
- ASick-Out
- BWalk-Out
- CWildcat Strike
- DLockout
- ESlowdown
89A union of 35,000 laborers of a shoe manufacturing factory has gone on strike to protest against poor working conditions. To show their support, workers of a garment factory went on strike. This is an example of a(n) [ ? ].
- AJurisdictional Strike
- BSympathy Strike
- CLockout
- DSick-Out Strike
- EEconomic Strike
90The first step in the grievance process is likely to involve:
- ADiscussions with top senior executives to resolve the grievance.
- BSubmission of a formal and written complaint about the grievance.
- CDiscussion of the grievance with the manager, employee, and a union representative.
- DPresentation of the complaint to the company's union grievance committee.
- EMediation or arbitration to discuss and resolve the grievance.
91Which of the following organizations was set up in 1970 with the mission to ensure secure and healthful working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education, and assistance?
- ACenters for Disease Control and Prevention
- BEmployee Benefits Security Administration
- CSocial Security Administration
- DOccupational Safety and Health Administration
- EOld Age, Survivors, Disability, and Health Insurance Administration
92Which of the following represents the first priority in the context of OSHA inspections?
- ASafety Awareness Workshops
- BPlanned Programs
- CFatalities
- DAnonymous Complaints
- EImminent Danger Situations
93[ ? ] is negative stress which does not produce positive feelings and can go on for a long time without relief.
- AHyperstress
- BYield Stress
- CHypostress
- DDistress
- EEustress
94Chronic Stress is a type of stress marked by:
- AThe lack of distress.
- BAn excessive amount of positive stress.
- CThe prolonged exposure to stress.
- DA short-term but highly stressful experience.
- EAn optimum level of stress that is motivating and not distressing.
95[ ? ] is defined as a tendency of individuals or groups to use persistent or repeated aggressive or unreasonable behavior against a co-worker or subordinate.
- AHotdesking
- BWhistleblowing
- CCyberloafing
- DWorkplace Bullying
- ECoworking
96[ ? ] is defined as use of the Internet or technology used to send text, which intended to hurt or embarrass another person.
- ACyberbullying
- BCyberloafing
- CHotdesking
- DWhistleblowing
- EIdentity Theft
97[ ? ] is the process of helping employees make the transition to their home country.
- AExpatriation
- BFraternization
- CRepatriation
- DResistance
- ERitualization
98[ ? ] represent a component of culture that classifies things as good or bad within the society.
- ATheories
- BSymbols
- CConstructs
- DPolicies
- EValues
99A(n) [ ? ] market is one in which a product or service is sold only within the borders of that country.
- AInternational
- BDomestic
- CTransnational
- DMultinational
- EGlobal
100[ ? ] occurs when a business relocates or moves some or part of its operations to another country.
- ALicensing
- BOffshoring
- CFranchising
- DInshoring
- EGreenfield Venturing
Informações
- Descrição
- HRM 351 - Quizzes
- Autor
- Brandi S
- Idioma
- English
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- 896
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