Flashcards
Quality
Cards in this deck (6)
- 1Quality Improvements Reduce Costs1) Less raw materials and less workers and machinery time gets used up by mistake. 2) You don't need as much advertisement ad promotions to persuade shops to stock high quality goods. 3) You don't need to spend as much on marketing to attract new customers. 4) You need fewer care staff because there aren't as many complaints to deal with. 5) There are fewer refunds and fewer claims on warranties.
- 2Quality Improvements Increase Revenue1) You don't need to discount prices to sell damaged stock when there isn't damaged or "second" quality stock. 2) You have greater price flexibility - premium pricing enabled. 3) Quality can function as a Unique Selling Point. 4) High quality products improve the image and reputation of the business. 5) Quality goods make it easier to keep existing customers. 6) A good reputation for quality good brings in new customers.
- 3Quality Assurance (Self Checking) Can Be More Motivating Than InspectionQuality Assurance is a modern approach to quality control. With Quality Assurance, workers check their own work (Self Checking). Empowering employees to check the quality of their own work can be highly motivating. Under Self Checking it is everyone's responsibility to produce good work. Training is important for quality assurance to work and they all need to be highly motivated.
- 4Total Quality Management Is The Ultimate Version Of Quality AssuranceTotal Quality Management (TQM) - The whole workforce has to be committed to quality improvements. This idea is to build quality into every department and let quality squeeze out. With TQM every employees has to satisfy the customers. Every external customers that business sells to and every internal customer within the business must receive a quality service. This can become and expensive process as training and production disruption is needed and may even be demotivating for employees as seen as extra work.
- 5BS 5750 AwardGiven out by the British Standards Institution to firms with good quality assurance systems which meet the industry standards.
- 6ISO 9000This is the European Quality Award. Sames equivalence to the BS 5750 Award. To Get the award a business must set quality targets and make sure their production process achieves these targets and continually monitor production quality.
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- A Levels Business (Operations Management - Unit 2) Flashcards on Quality, created by danny-hudson97 on 16/04/2014.
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- danny-hudson97
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