Flashcards
OG begaviour
Cards in this deck (38)
- 1What is a team?1: fulfils a common goal
2: held together with interdependence and collaboration
3: team members influence each other
4: every team member acknowledges the team - 2What are the three characteristics of teamsPermanence, Skill diff., Authority diff.
- 3Name some examples of team typesDepartment team
Leadership team
Virtual team
Project team
Advisory team
Skunkworks - 4What is the difference between a group and a teamGroups are informal and often have no interdependence.
Teams are formal and have interdependence - 5Why do informal groups exist? (3 reasons)1: Humans are social
2: Social Identity Theory (people define themselves with group affiliations)
3: accomplish personal objectives that cannot be achieved by individuals (coalitions ch. 10) - 6What influence do Informal Groups have on businesses?Informal groups help organisations by reducing stress, and giving employees a sense of power or social support. They are the back bone of social networks
- 7What is Brookes Law?The idea that adding more people to a project can increase the project duration.
- 8What is a process loss?The idea that resources of time and energy are committed to creating a team rather than the task.
- 9What is social loafing?When a team is large, the amount contribute by each team member is hidden and a person can get away with doing less work.
- 10What prevents social loafing?Team members who find their objective important.
- 11Draw the team effectiveness model (8.2)ORG & TEAM ENV
TEAM DESIGN
TEAM STATES | TEAM PROCESS
TEAM EFFECTIVENESS - 12Team Effectiveness Model Define: ORG & TEAM ENVFunctional Team Environment (Resources, Space, Communication Methods)
Drivers for change (motivation, societal expectations) - 13Team Effectiveness Model Define: Team Design ElementsTask Characteristics: Task Complexity demands teamwork (surgery has 10 ppl doing assigned tasks)
Team Size: Balance of human capital and easy decisions and cohesion.
Team Composition - 14What are the 5 Co's of team composition?Cooperating (sharing resources)
Coordinating (knowing others role)
Communicating (listen and give knowledge)
Comforting (positive healthy psycho. state)
Conflict Resolution (resolve disagreements) - 15What are the 2 other dimensions of team composition?Team Diversity
Team Roles - 16Benefits of Team DiversityBetter decision making
Better voice fairness
Chp. 5 (procedural justice) - 17Disadvantages of Team DiversityLonger to have a high performance team.
Team can be polarised into sub-groups.
Homogeneous teams are better when a great deal of cooperation and coordination are required. - 18What are some examples of team roles?Organiser
Doer
Challenger
Innovator
Team Builder
Connector - 19What is transactive memoryKnowledge distributed within a team. People in a team have specialisations and each member should know of those specialisations.
- 20What is a team normThe informal rules and expectations. Norms are behavioural and not based on thought or feelings.
- 21How do team norms develop?Members of the team develop norms or if an event triggers change.
- 22What is a dysfunctional team norm? How to you prevent it?Safety Norms, unproductive norms.
You can try to lead the employees or just hire people with values similar to your norms. - 23What influences team cohesion?Member similarity
Team size
Member interaction
Somewhat difficult entry
Team success
External competition and challenge - 24Disadvantages of team cohesionIf the team doesn't have interdependence then cohesion is not as effective and the employees should be individually managed. Also the team norms must align with company goals otherwise you could have a cohesive team that is aligned with being ineffective.
- 25What is team efficacy?The shared perception among team members of their capability to succeed.
- 26Team efficacy has many pros. List some.Members are more likely to set ambitious goals.
View opportunity as a challenge and have the confidence to take it on.
Employees need to be confident to have efficacy. - 27What are the three levels of trust in descending order?Identification Trust (emotional bonds)
Knowledge based trust (ability)
Calculus based trust (trust from consequences) - 28How does trust change with new employees?New employees originally have high or medium trust based on the coworkers knowledge. Studies show that this will start to diminish over time.
- 29What are internal team processes?Teamwork and taskwork. Teamwork is making sure the team is enhancing quality of interactions. Taskwork is ensuring that something is done properly.
- 30What are external team processes?Team boundary spanning: actions that establish linkages with external parties.
Task Coordination: getting external opinions with others. - 31Team Development Five Stage ModelForming
Storming
Norming (Cohesion created)
Performing
Adjourning - 32What is the punctuated equilibrium model?The idea that team have an initial meeting, the project progresses and then it will pivot. The inertia of work completed at the midpoint will change the direction, and the completion of the project at the end will happen.
- 33What two things do the punctuated equilibrium model and five stage model of Developing teams lack?Members developing team identity
Developing team mental models and coordinating routines. - 34Is team building effective.Team building should not be seen as a jump start as many use it. A team should first be analysed and the team building activities to target those weaknesses should be applied.
- 35Why are virtual teams so important in todays economy?Knowledge is the most important economic resource and is spread out across the world in our globalised economy. Knowledge is one of the four pillars of organisational behaviour
- 36What are 4 strategies to minimize virtual team problems?1: Require tech skills, self-leadership, and higher EQ .
2: Freedom to communicate as desired. No forced tech.
3: Clearly defined work structures.
4: Should meet face-to-face fairly early in the team development process. - 37What are the five constraints for a team to make decisions?Time Constraints
Evaluation Apprehension
Pressure to Conform
Overconfidence
Information Sharing Problem - 38What are five ways to improve decision making in teams?Brainstorming
Brainwriting
Electronic Brainstorming
Nominal Group Technique (silent ideas, discuss, silent critique)
Assign Team Roles