Customer Service

Customer Service

1. Personal Presentation

   • Neat and tidy hair, minimal jewellery

2. Communication

   • Listening, helpful, being polite, attitude, tone of voice, clarification/verifying the message

3. Body Language

   • Eye contact, demeanour, Facial expressions, tone office, attentive, posture

4. Complaints

   • Resolution, problem solving, feedback, stay neutral, keep calm, demonstrate empathy

5. Cultural Awareness

   • Language barriers, eye contact, age, language (choice of words), sensitive to other religions

6. Legislation

   • Organisational policies, privacy act, financial services act, WWCC

7. Different methods of interactions

   • Face to face, telephone, email, live chat

Images and files in the map