TQM

TQM

1. Customer Satisfaction

   • Conformance to Specifications
     • Make-to-order Food
     • Food Prepper
   • Value
     • Greeted and Friendly Communication
     • Presentation
     • Judge Overall Experience
   • Fitness for Use
     • Overall Convenience
     • Accessible Payments
   • Psychological Impressions
     • Restaurant Cleanliness
     • Staff Well Groomed
     • Ambiance
   • Support
     • Knowledgeable Staff Members

2. Employee Involvement

   • Cultural Change
     • Satisfy Internal Customers
     • Satisfy External Customers
   • Teams
     • Self-managed
     • Tip Pool Tactic

3. Continuous Improvement

   • Monthly Team Meetings
   • Comment Cards