Mind map
Defining Customer Service
Map content
Defining Customer Service
Standards
- The level of standard required by staff in delivering a service
- Individual and team responsibilities
- Service times
- Quality assurance
Policies
- Returns and exchanges
- Product availability/ordering
- Dealing with complaints
Procedures
- Greeting customers
- Customer returns and exchanges
- Dealing with aggressive customers
- Dealing with customer complaints
- Product availability/ordering
Information
- Description
- User has deleted their subject information Mind Map on Defining Customer Service, created by Deleted user on 14/09/2017.
- Created by
- Deleted user · Sep 2017
- Updated
- Sep 14, 2017
- Views
- 43
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- History
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- Created by Antonia Blankenberg · Jul 25, 2017
- Copied by Lisa Holmes · Sep 14, 2017
- Copied by Lisa Holmes · Sep 14, 2017
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