B5 U19 - Getting care right

B5 U19 - Getting care right

1. Working with protocols and guidelines

   • Guidelines and protocols tell you what to do in a particular set of circumstances
   • They come from many different sources. They can come from professional organisations
   • Lawton and Parker
     • Benefits *protect management *risk management * protect against litigation *keeps insurers happy
     • Effects on staff * enable under trained staff to be used *extends nursing roles *train new and junior staff *team work *older workers kept up to date
     • Improvements on care *defines best practice *standardises practice and behaviour *defines correct practice

2. Evidence-based care

   • Benefits
     • Based on research that works
     • SU can have confidence
     • Workers are up-to-date
   • Problems of not based on evidence
     • Harm
     • Unnecessary interventions
     • Wasting resources
     • Care is not suitable

3. Using the internet

   • +ive
     • Accountability
     • Protocols and guidelines
     • Research evidence
   • There are people who do not have computer or access to the internet

4. Being accountable

   • General Social Care Council
     • Marie is accountable for herself to get appropriate authority, making sure she has relevant training and maintaining her training
     • Joan (SCO) is responsible for delegating work and making sure standard of practice is lawful and safe.
   • Explicit statements about responsibilties
   • Procedures to make performance or outcomes visible
   • Penalties for poor performance (rewards for excellent performance)
   • Official mechanisms for examining performance
   • Processes for investigating when things go wrong