PASSION

PASSION

1. Competency

   • Understand the product behind the product
     • EX: Just selling/assisting in insurance policies or peace of mind?
   • Skills needed to do their best
   • Technical & relationship aspects

2. LEADERSHIP DEVELOPMENT

   • Ownership
     • Everyone gives BEST
     • 100% responsibility for their job
     • Personal value
     • Build TRUST
   • Employees are only as engaged as they see their manager/supervisor
   • Mentoring
     • New employee mentoring
     • Chronos Iphone app
     • Interns assigned mentors in summer
     • List of mentors employees can go to

3. Communication

   • Support system (mgr.)
   • "Work made fun - gets done!"
   • Clear roles & expectations
   • Perceptions
   • Be present with people
   • Recognition
   • Appreciation

4. PROFESSIONAL DEVELOPMENT

   • Flexibility
     • Helps us respond to unique situations whenever & wherever they occur
     • Deal & manage change in practical and efficient manner
     • Doing what's right for situation
   • Coaching
     • Work with employees to solve performance problems
     • Improve employee performance
     • Continuously improve skills, experience, ability to contribute

5. Inspire with energy, enthusiasm & caring

   • Zest for Life
     • Desire for personal excellence
       • See life & work as Opportunities
         • Attitude
           • Not to choose "ordinary" by default