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Question	Answer
What is a team?	1: fulfils a common goal 2: held together with interdependence and collaboration 3: team members influence each other 4: every team member acknowledges the team
What are the three characteristics of teams	Permanence, Skill diff., Authority diff.
Name some examples of team types	Department team Leadership team Virtual team Project team Advisory team Skunkworks
What is the difference between a group and a team	Groups are informal and often have no interdependence. Teams are formal and have interdependence
Why do informal groups exist? (3 reasons)	1: Humans are social 2: Social Identity Theory (people define themselves with group affiliations) 3: accomplish personal objectives that cannot be achieved by individuals (coalitions ch. 10)
What influence do Informal Groups have on businesses?	Informal groups help organisations by reducing stress, and giving employees a sense of power or social support. They are the back bone of social networks
What is Brookes Law?	The idea that adding more people to a project can increase the project duration.
What is a process loss?	The idea that resources of time and energy are committed to creating a team rather than the task.
What is social loafing?	When a team is large, the amount contribute by each team member is hidden and a person can get away with doing less work.
What prevents social loafing?	Team members who find their objective important.
Draw the team effectiveness model (8.2)	ORG & TEAM ENV TEAM DESIGN TEAM STATES \| TEAM PROCESS TEAM EFFECTIVENESS
Team Effectiveness Model Define: ORG & TEAM ENV	Functional Team Environment (Resources, Space, Communication Methods) Drivers for change (motivation, societal expectations)
Team Effectiveness Model Define: Team Design Elements	Task Characteristics: Task Complexity demands teamwork (surgery has 10 ppl doing assigned tasks) Team Size: Balance of human capital and easy decisions and cohesion. Team Composition
What are the 5 Co's of team composition?	Cooperating (sharing resources) Coordinating (knowing others role) Communicating (listen and give knowledge) Comforting (positive healthy psycho. state) Conflict Resolution (resolve disagreements)
What are the 2 other dimensions of team composition?	Team Diversity Team Roles
Benefits of Team Diversity	Better decision making Better voice fairness Chp. 5 (procedural justice)
Disadvantages of Team Diversity	Longer to have a high performance team. Team can be polarised into sub-groups. Homogeneous teams are better when a great deal of cooperation and coordination are required.
What are some examples of team roles?	Organiser Doer Challenger Innovator Team Builder Connector
What is transactive memory	Knowledge distributed within a team. People in a team have specialisations and each member should know of those specialisations.
What is a team norm	The informal rules and expectations. Norms are behavioural and not based on thought or feelings.
How do team norms develop?	Members of the team develop norms or if an event triggers change.
What is a dysfunctional team norm? How to you prevent it?	Safety Norms, unproductive norms. You can try to lead the employees or just hire people with values similar to your norms.
What influences team cohesion?	Member similarity Team size Member interaction Somewhat difficult entry Team success External competition and challenge
Disadvantages of team cohesion	If the team doesn't have interdependence then cohesion is not as effective and the employees should be individually managed. Also the team norms must align with company goals otherwise you could have a cohesive team that is aligned with being ineffective.
What is team efficacy?	The shared perception among team members of their capability to succeed.
Team efficacy has many pros. List some.	Members are more likely to set ambitious goals. View opportunity as a challenge and have the confidence to take it on. Employees need to be confident to have efficacy.
What are the three levels of trust in descending order?	Identification Trust (emotional bonds) Knowledge based trust (ability) Calculus based trust (trust from consequences)
How does trust change with new employees?	New employees originally have high or medium trust based on the coworkers knowledge. Studies show that this will start to diminish over time.
What are internal team processes?	Teamwork and taskwork. Teamwork is making sure the team is enhancing quality of interactions. Taskwork is ensuring that something is done properly.
What are external team processes?	Team boundary spanning: actions that establish linkages with external parties. Task Coordination: getting external opinions with others.
Team Development Five Stage Model	Forming Storming Norming (Cohesion created) Performing Adjourning
What is the punctuated equilibrium model?	The idea that team have an initial meeting, the project progresses and then it will pivot. The inertia of work completed at the midpoint will change the direction, and the completion of the project at the end will happen.
What two things do the punctuated equilibrium model and five stage model of Developing teams lack?	Members developing team identity Developing team mental models and coordinating routines.
Is team building effective.	Team building should not be seen as a jump start as many use it. A team should first be analysed and the team building activities to target those weaknesses should be applied.
Why are virtual teams so important in todays economy?	Knowledge is the most important economic resource and is spread out across the world in our globalised economy. Knowledge is one of the four pillars of organisational behaviour
What are 4 strategies to minimize virtual team problems?	1: Require tech skills, self-leadership, and higher EQ . 2: Freedom to communicate as desired. No forced tech. 3: Clearly defined work structures. 4: Should meet face-to-face fairly early in the team development process.
What are the five constraints for a team to make decisions?	Time Constraints Evaluation Apprehension Pressure to Conform Overconfidence Information Sharing Problem
What are five ways to improve decision making in teams?	Brainstorming Brainwriting Electronic Brainstorming Nominal Group Technique (silent ideas, discuss, silent critique) Assign Team Roles

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	Created by Coulton Fraser over 5 years ago