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Flashcards

1008PSY

Mark Abel Psychology University English 54 cards

Cards in this deck (54)

  1. 1What are the 3 perceptual positions?First person
    Second person
    Third person
  2. 2What is the first person position?Experiencing the situation from MY point of view
  3. 3What is the second person position?Experiencing the situation from YOUR point of view
  4. 4What is the third person position?Experiencing the situation as an observer
  5. 5What is the most realistic model for communication?The communication 'as transaction' model
  6. 6What are the 6 primary emotions?1. Happiness
    2. Surprise
    3. Fear
    4. Anger
    5. Sadness
    6. Disgust
  7. 7What does the acronym DIME stand for?D - Door Openers
    I - Infrequent Questions
    M - Minimal Encouragers
    E - Empathetic Silence
  8. 8What is 'self disclosure?'Purposefully providing information about yourself to others that they would not learn otherwise
  9. 9What are the 2 models of self dislocsure?The Johari Window
    &
    The social penetration model
  10. 10What is a 1 part I message?The feeling or emotional reaction
    "I feel...
  11. 11What is a 2 part I message?The behaviour that causes the feeling
    "I feel...when i see you...
  12. 12What is a 3 part I message?Thoughts and reasons for the reaction or consequences
    "I feel...when I see you...because I THINK...
  13. 13What is a 4 part I message?Includes a possible solution
    "In future is it possible to...
  14. 14What is the 5 step conversational process?1. Opening
    2. Feed Forward
    3. Business
    4. Feedback
    5. Closing
  15. 15What is the role of the 'opening' stage of the conversational process?It initiates the beginning of the conversation
  16. 16What is the role of the 'feed forward' stage of the conversational process?It provides a preview of the conversation to follow
  17. 17What is the role of the 'business' stage of the conversational process?The major part of the conversation
  18. 18What is the role of the 'feedback' stage of the conversational process?Summaries the conversation and signals the business is complete
  19. 19What is the role of the 'closing' stage of the conversational process?Brings the conversation to an end
  20. 20What are the 5 conflict management styles?1. Avoiding
    2. Accommodating
    3. Compromising
    4. Competing
    5. Collaborating
  21. 21What is the 'Avoiding' conflict management style?Managing by backing off and trying to avoid the conflict
    (I lose, you lose)
  22. 22What is the 'Accommodating' conflict management style?Managing by giving in to the demands of others
    (I lose, you win)
  23. 23What is the 'Compromising' conflict management style?Managing the conflict by attempting to find middle ground - when a quick solution is necessary
    (I win & lose, you win & lose)
  24. 24What is the 'Competing' conflict management style?Managing by stressing winning at the expense of the other person
    (I win, you lose)
  25. 25What is the 'Collaborating' conflict management style?Managing by using other orientated strategies to achieve a positive solution for both
    (I win, you win)
  26. 26According to the Johari Window, the part of the self that is known to others and known to self is the;Open self
  27. 27What is empathy?The ability to temporarily put ourselves in another persons position to understand from their point of view
  28. 28What is an open question?An elaborating question that encourages the person to talk
  29. 29What is a closed question?A question that leads to a specific, short answer
    *Usually yes or no
  30. 30Which process of perceptual organization is used when we try to determine whether a person's actions are caused by circumstance, a stimulus, or the person whose behaviour we are interpreting?Causal attribution theory
  31. 31What are the 4 listening styles?1. People-orientated
    2. Action-orientated
    3. Content-orientated
    4. Time-orientated
  32. 32What is a people-orientated listener?A listener who is skilled at listening to peoples feelings and emotions
  33. 33What is an action-orientated listener?A listener who prefers information that is well organised, brief and error-free
  34. 34What is a content-orientated listener?A listener who is more comfortable listening to complex, detailed info than the other listening styles
  35. 35What is a time-orientated listener?A listener who likes messages delivered quickly and breifly
  36. 36What is social decentering?The process of taking into account another persons thoughts, values, background and prespective as you interact with them
  37. 37What is paraphrase?A verbal summary of the key ideas of your partners message that help you check the accuracy of your understanding
  38. 38What is interpersonal perception?The process of selecting, organising and interpreting your observations of other people
  39. 39What is selective perception?The process of seeing, hearing or making sense of the world around us based on our own personality, beliefs, attitudes, hopes, fears and culture
  40. 40What is impression formation theory?Theory of how we develop perceptions about people and how we use those perceptions to interpret their behaviour
  41. 41What is implicit personality theory?Your unique set of beliefs about what people are like
  42. 42What is the primacy effect?The tendency to attend to the first pieces of information observed about another person in order to inform an impression
  43. 43What is the recency effect?The tendency to attend to the most recent information observed about another person in order to form an impression
  44. 44What is the halo effect?Attributing a variety of positive qualitites to those you like
  45. 45What is the horn effect?Attributing a variety of negative qualities to thise you dislike
  46. 46What is attribution theory?The theory that explains how we generate explanations for peoples behaviours
  47. 47What are the 4 Maxims?Maxim of quantity
    Maxim of quality
    Maxim of relation
    Maxim of manner
  48. 48What is the maxim of quality?Saying what you know to be true and do not say what you know to be false
  49. 49What is the maxim of quantity?Being as informative as neccessary to communicate the intended meaning.
    Not too much, not too little
  50. 50What is the maxim of relation?Talking about what is relevant to the conversation
  51. 51What is the maxim of manner?Being clear, brief and organise your thoughts into a meaningful sequence
  52. 52Self-disclosure is best seen as:A developing process
  53. 53Developing an awareness of appropriate self-disclosure is important when…?You are in the first perceptual position
  54. 54What process is involved when we direct our attention to specific elements of our environment and ignore others?Selective perception

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University Psychology Flashcards on 1008PSY, created by Mark Abel on 08/06/2016.
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Mark Abel
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