Flashcards
communication
Cards in this deck (13)
- 1define communicationthe process by which information is conveyed and understood between two or more people.
- 2define perceptionperception acts as a filter through which all communication passes as it travels from one person to the next.
- 3list the communication variables- sender/receiver
- message
- channel
- encoder/ decoder
- feedback
- noise/ barriers
- context
- fields of Experience/perception. - 4The Shannon-Weaver Mathematical Model, 1949It is a model of communication. The concepts of Shannon weaver model are sender(information source), encoder (transmitter), channel, decoder (receiver), receiver (destination) and noise.
The sender encodes the message and sends it to the receiver through a technological channel like a telephone and telegraph. The sender converts the message into codes understandable to the machine. The message is sent in code through a medium. The receiver has to decode the message before understanding it and interpreting it. The receptor machine can also act as a decoder in some cases. The channel can have noise and the receiver might not have the capacity to decode which might cause problems in communication process. - 5define Media Richnessit is a medium that transmits variety of information during a specific time.
- 6hierarchy of Media Richness-face to face communication: very high in richness, enabling personal two-way interaction and real time feedback.
- posted email, hard copy bulletins: low in richness. Representing impersonal one way interaction, doesn't have immediate feedback.
In between: common channels of electronic and traditional letters and memos,telephone conversations and voice mail messages.
This tool needs to be considered carefully by managers on how effective this medium of richness would be, depending on the context that it applies to. - 7what are some problems wot with emails?- reduces politeness and respect
- contributes to information overload
- poor medium for ambiguous, complex and novel situations.
- - 8social relationships & Networks?- Socialization: active organisational attempts to help members learn appropriate behaviors, norms and values.
- Relationships: building blocks of networks - 9How can communication be improved?- communication can be improved through active listening through reflecting and paraphrasing,
- using appropriate body language(greater cross cultural awareness and sensitivity),
-providing constructive feedback,
-use of appropriate information technology such as email and intranets.
-transparency and openness which results in a positive impact on employee engagement and greater feelings of trust between them and their managers. - 10define conflictA disagreement over substantive or emotional issues.
- 11How to manage conflict?competition: mediator acts as a medium between two parties to try and settle their disputes. This process saves time for both parties.
- collaboration: both parties resolve their own disputes without any outside party intervening. win-win approach.
Avoidance: ignoring conflicts, choose to withdraw; no chance of resolution.
accommodation: giving way, submission. Harmony and stability more important than issue.
compromise: each party giving up something of value, trade offs.no winners or losers. - 12ways of reducing or resolving conflicts?- setting up coordinated groups
- arbitration techniques
- join mediation
- problem solving
negotiation
- domination- letting one side win
denial of conflict: managers should support functional conflict that facilitates a high performance edge and creativity; they should avoid the harmful effects of too little or too much conflict that becomes dysfunctional. - 13define negotiationit is the process of finding a common ground between two parties who have different preferences.
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- undergraduate 100 level Management 101 Flashcards on communication, created by Mary Vosarogo on 07/06/2017.
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- Mary Vosarogo
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