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LeadershipModelsProcessesPRactice_REviewBook
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- 1What is leadership?social influence in a person enlist the aid and support of others to accomplish a joint task/mission for dept/group/org by having a clear vision, that is shared with others who follow willingly, provide info , knowledge, and methods to realize the vision and coordinating and balancing conflicting interests of members and stakeholders.
- 2What is management?well known well defined process such as planning, budgeting, structuring, staffing, performance management and problem solving
- 3NAme different Leadership models:Leadership/management grid
four framework approach
Situational Leadership
Servant Leadership
Action-centered leadership - 4name healthcare specific leadership models1) functional results oriented healthcare leadership model
2) Healthcare quality professional leadership development model
3) National Center for HEalthcare LEadership Competency Model
4) Healthcare Leadership Alliance Model
5) Center for Creative Leadership 6 Part model - 5Who developed the leadership/mangement Grid model?Blake and Mouton
- 6what are the 4 types of leaders in Blake and MOuton's leadership modelAuthoritarian, Country Club, Impoverished and Team leader
- 7Describe the ideal Team LEader?strong on task, and people skills/relationships, lead by example, assist team members to reach their full potential both as a team and as individuals
- 8Describe the Authoritarian Leaderhighly task oriented and hard on their workers, Autocratic , little room for collaboration
- 9Describe the Country Club Leaderuses reward/power to maintain discipline and encourage teams to accomplish their goals. however, they are incapable of exerting punishment, coercive or legit power for fear of ruining relationships
- 10Describe the impoverished leader?uses delegate and disappear, no commitment to task or relationship maintenance - teams do what they want
- 11Who developed the situational leadership model?Blanchard and Hersey
- 12What is situational leadership?based on 2 continuums --> 1) level of supervision 2) the arousal (support) required to coach workers in specific situations to be great performers --> the level of supervion is based on knowledge/skill level of workers ( called maturity levels)
- 13What are the 4 Levels of Leadership in the situational leadership model?1) Telling (s1) , 2) Selling (s2), PArticipating (s3) and Delegating (s4)
- 14What are the 4 maturity levels in Situational Leadership model?M1 = Low Maturity
M2 = Medium Maturity/low skils
M3 = Medium maturity..high skill low confidence
M4 = high maturity - 15What are the 4 steps in the revised 1985 Blanchard model of Situational leadership?1) Directing - high direction/low support
2) Coaching - decreased direction, increased support
3) Supporting - further decreased direction, similar support as coaching
4) Delegating - guidance and support as needed - 16what is a servant leader?focuses primarily on the growth ad well-being of the people and communities to which they belong
- 17How is a servant leader different from other leaders?While trad. Leaders involves accumulation and exercise of power, the servant leader shares power, puts needs of others first, helps people develop and perform as high as possible.
- 18Name the principles of servant leadership1) transformation as vehicle for personal and institutional growth
2) personal growth as route to better serve others
3) enable env to empower/encourage service
4) service as fundamental goal
5) relationships for collaboration and service
6) commitment as a way to collaborate activities
7) community building to build trust in each other and their work
8) nurturing the spirit to provide joy and fulfillment in meaningful work - 19who developed the action centered leadership model and what is it?John Adair - leadership is represented by a set of behaviors that assist/support people or a group in performing tasks and reach goals. meets needs in 3 areas: Task, Team, and Self
- 20What is the Functional Results-oriented healthcare leadership model ?based on Action-centered model adding results element to the foundational elements of individual, team, and task , emphasizing leaderships responsibility for measurable outcomes in healthcare including patient outcomes
- 21What is the healthcare Quality Professional Leadership Development model of 2008The primary tenets are: fostering positive change, organizational awareness, performance improvement, communication, self development, and self management, professionalism, and professional values
- 22National Center For Healthcare Leadership Competency Model also of 2008 ?3 domains: Transformation, execution and people , 26 total competencies,
- 23describe the 3 domains of the NCFHLC model ?1) Transformation - visioning, energizing, stimulating change processes that bring together communities, patients, and professionals around new healthcare models
2) execution - translating vision and strategy into optimal organizational performance 3) People = organizational climate that values diverse employees and energizing environment - 24What is the Healthcare Leadership Alliance Model?published in 2013, competency assessment tool around leadership, communications, relationship management, business skills, knowledge.
- 25List the 6 parts of the Center For Creative Leadership model1) collaborative patient care teams 2) resource stewardship 3) talent transformation,4) boundary spanning 5) capacity for complexity, innovation, change 6) employee well being and engagement
- 26According to Mckinsey, what are the 5 dimensions of effective "centered" leadership?1) finding meaning in work 2)Positive framing -convert fear to opportunity 3) Connecting -Leveraging connections/community
4) engaging -acting in the face of risk 5) managing energy - sustaining entergy that is the life force of change - 27According to sugarman, scullard and Wilhelm, what are the 8 dimensions of effective leadership1) pioneering, 2)energizing, 3)affirming, 4)inclusive, 5) Humble, 6) deliberate, 7) resolute 8) commanding
- 28According to Douglas Reeves, the dimensions for effective leadership are?Visionary, Relational, systems, reflective, collaborative, analytical, and communicative
- 29what are Leidtka's 5 attributes of strategic thinking ?systems perspective, intent focused, thinking in time, hypothesis driven, and intelligent opportunism
- 30What is strategic thinking?focused on long term, which may vary based on organizational and competition dynamics , challenges the status quo, looks at future ROI, considers preparation/level of effort needed to reach long term goals
- 31What is tactical thinkingimmediate or in the moment thinking , often safe, conservative, and maintaining the status quo
- 32What factors drive tactical thinking?culture (biggest driver) , lack of strategic clarity, renegade managers, one time events, small investments, idea testing
- 33what is critical thinking?determining if an event/object/situations appears right or wrong --> conclusions and assessments are made based on the information available -i.e. takes Facts and forms an opinion or belief
- 34What is analytical thinkingused to break down complex bits of information, thinking step by step to develop an overall conclusion, answer or solution -i.e. uses facts to support conclusions or train of thought.
- 35What is innovative Thinking?taking creative thinking/skills and applying them to practical solutions
- 36name cultural and physiologic barriers to innovative thinking?making assumptions, following the rules, over-reliance on logic, fear of failure,
- 37Name two problem defining methods?Kiplings Method and Problem statement MEthod
- 38Describe the Kipling Method?uses questions to define the problem - who, what, where, when , why, and how
- 39Name 3 tools for creating new ideas1) Attribute listing
2) Brainstorming
3) Visioning - 40Describe Attribute Listing Method of idea generationbreak problems down into smaller and smaller bits --> list attributes, consider value of each feature, modify characteristics to increase value, reduce negative value or create new value
- 41what are the 4 basic decision making styles?1) Decisive - little info, 1 course of action
2) Flexible - little info, many options
3) Hierarchical - logs of data, 1 course of action
4) Integrative - Lots of data, many options - 42What is organizational culture?system of shared assumptions, values, and beliefs , that governs how people behave in organizations
- 43Name the 7 characteristics of organizational culture1) innovation (risk orientation), 2) attention to detail (precision) 3) emphasis on outcome (achievement) 4) Emphasis on people(fairness) 5) Teamwork (collaboration) 6) aggressiveness (competitive orientation) 7)stability (rule orientation)
- 44What is baggs and schmitt definition of collaboration?coordinating individual actions, cooperation with planning , working together, sharing goals, planning, problem-solving, decision making and responsibility
- 45How are competencies described?1) observable, 2) Measureable, 3) linked to workplace 4) transferable and 5)based on performance
- 46Name 5 methods for measuring training effectivenessKirkpatrick taxonomy model
Phillips ROI model
Summative and Formative Evaluations
Kaufmanns five levels of evaluation
Anderson's model of learning evaluation - 47describe the kirkpatrick taxonomy model4 levels - Reaction, LEarning, Behavior and REsults
Level 1 -reaction -how did trainees respond to training
Level 2 learning - did they learn from training
Level 3 - behavior -did trainees put in to practice what they learned
Level 4 - did training meet expectations - 48What is the phillips ROI model for training evaluationSimilar to kirkpatrick but adds step to evaluate the ROI by measuring the training costs and training results
Formula -ROI (%) = ( net program benefits/ training costs) x 100 - 49What does a Summative and Formative evaluation for training mean?provides feed back during the development ( formative) and after it has been delivered (summative)
- 50describe a formative evaluation of training1) review training materials
2) use them in simulated training
3) group discussions and feedback
4) review and assess with managers and supervisor who trainees work for - 51DEscribe a summative evaluation of training1) test students who have completed the training on how well they grasped it
2) ask students on how well they grasped the training
3) measure changes in production and quality of work post training
4) - 52Describe Kaufman's levels of learning evaluation method?1) input - resources, materials
2) process - delivery of the learning
3) micro-level results - did they learn
4) macro-level - performance improvement
5) mega-level - impact of learning onn society /stakeholders - 53Describe Anderson's model of learning evaluation1) stage 1 - recurrent training against strategic business priorities
2) stage 2 - measure the contribution of training to strategic priorities
3) Stage 3 - find most relevant approaches for the org and determine ROI is worthwhile. (if ROI is not acceptable, reevaluate training - 54WHat is definition of Motivationinternal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role, subject, or to reach a goal
- 55What did Mayo's original experiments in 1930's at Hawthorne Works show are main effects on productivity of motivation?people are motivated by security, recognition, and sense of belonging , not purely economic interests or physical environment
- 56What are the 2 main categories of Factors influencing motivation?Intrinsic and extrinsic factors
- 57What are intrinsic factors of Motivation?come from the work itself, and the goals and aspirations of the individual i.e. - achievement, growth, social relationships, etc...
- 58What are extrinsic factors of motivation?surrounding environment, basic human needs - salary, food, responsibility, space,
- 59NAme 3 prominent theories of Motivation ?1) Maslow hierarchy of human needs
2) Helzberg's theory on Motivators and Hygiene factors
3) McClellands Achievement Motivation theory - 60Describe Maslow's 5 levels of human needs1) Physiologic
2) safety
3) Social
4) Self-esteem
5) self actualization - 61Describe Helzberg's theory of motivators and hygiene theory?some factors increase motivation if they align with intrinsic factors, others avoid de-motivation but do not motivate themselves are are hygeine factors
- 62Give some examples of Helzbergs' theory motivators?achievement, recognition, work, responsibility, advancement, and possibility for growth
- 63What are examples of Helzberg's Hygiene factors ?company policy, office space, supervision, personal live and salary
- 64Describe Mcclelland's achievement motivation theory ?focused on people strong desire to achieve - like difficult but achievable goals, take calculate risks, personal achievement, need concrete job-related feedback,
- 65List emerging leadership behaviors as defined by report on how to succeed in digital economy1) Purpose -driven
2) Nurture passion
3) data driven decision making
4) authenticity
5) empathy
6)inclusive approach
7) shows humility
8) works across boundaries - 66what is definition of Negotiation?dialogue between 2 or more parties/people where each party/person tries to gain an advantage for themselves by the end o the process.
- 67What are the 5 styles of conflict resolution as defined by Thomas and Killmann?1) Forcing - using formal authority
2) Accommodating- allowing others to satisfy their concerns without ones own needs
3) Avoiding - don't pay attention to conflict
4) Compromising - resolve conflict by identifying partial solutions for each
5) collaborating - work to get a solution for both that is wholly and mutually satsifactory - 68—
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- Board Exam (Leadership) LeadingManageChange Fichas sobre LeadershipModelsProcessesPRactice_REviewBook, creado por Michael Riben el 03/09/2022.
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