Flashcards
Final Exam Study Cards (Chapter 7)
Cards in this deck (52)
- 1Name the three barriers to communicationBypassing
Allness Statements
Fact-Inference Confusion - 2This barrier to communication takes place when two people assign different meanings to the same wordBypassing
- 3Simple but untrue generalizationsAllness Statement
- 4This barrier to communication occurs when people respond to something as if they have actually observed it when in reality they have merely drawn a conclusionFact-Inference Confusion
- 5What are the two types of conversation styles?Rapport Talk
Report Talk - 6What are the four listening styles?People Oriented
Action Oriented
Content Oriented
Time Oriented - 7People-oriented listeners are most comfortable listening toother people's feelings and emotions
- 8Action-oriented listeners are most comfortable listening toinformation that is well-organized, brief, and error free
- 9Content-oriented listeners are most comfortable listening tocomplex, detailed information
- 10Time-oriented listeners are most comfortable listening tobrief messages
- 11True or False: Listening and Hearing are the Same ThingFalse
- 12Name the 6 steps to active listeningStop
Look
Listen
Ask Appropriate Questions
Paraphrase Content
Paraphrase Feelings - 13Do we spend more time communicating verbally or nonverbally?Nonverbally
- 14Define Nonverbal Communicationcommunication behavior that does not rely on written or spoken words
- 15Do we usually express our emotions verbally or nonverbally?Nonverbally
- 16Are people more likely to believe your verbal messages or your nonverbal messages?Nonverbal Messages
- 17Define EmblemsNonverbal cues that have specific verbal counterparts and are shared by all group members
- 18Define IllustratorsNonverbal behaviors that add meaning to accompanying verbal messages
- 19Define Affect DisplayA nonverbal cue that communicates emotion
- 20Define Regulatorsnonverbal behaviors that help a group control the flow of communication
- 21Define AdaptorsNonverbal acts that satisfy persona needs and help people adapt to their immediate environment
- 22What are the 4 functions of eye contact?Cognitive
Monitoring
Regulatory
Expressive - 23What is the cognitive function of eye contact?Indicates thought processes
- 24What is the monitoring function of eye contact?It is the way we seek feedback from others when communicating with them
- 25What is the regulatory function of eye contact?Helps to regulate the back and forth flow of communication
- 26What is the expressive function of eye contact?Provides information about our feelings, emotions, and attitudes
- 27Which part of your body is the most important revealer of emotions?The Face
- 28Define paralanguageThe pitch, rate, volume, and quality of your voice
- 29How many feet is defined as the intimate zone in Edward T Hall's Four Zones of Space?0 - 1.5 feet
- 30How many feet is defined as the personal zone in Edward T Hall's Four Zones of Space?1.5 - 4 feet
- 31How many feet is defined as the social zone in Edward T Hall's Four Zones of Space?4 - 12 feet
- 32How many feet is defined as the public zone in Edward T Hall's Four Zones of Space?12+ feet
- 33Which of Edward T Hall's Four Zones of Personal Space do most group interactions happen in?The Social Zone
- 34Define ProxemicsThe study of how close or far away we choose to be to other people and objects
- 35True or False: Edward T Hall's Four Zones of Space applies to all culturesFalse
They only apply to Western cultures - 36Define Territorialitythe study of animal behavior to refer to how animals stake out and defend given areas
- 37What type of group member generally attempt to claim more territory?High Status Group Members
- 38Define Small Group EcologyExamines the consistent way in which people arrange themselves in small groups
- 39If you wanted a specific group member to talk less during meetings where at the table might you seat them?A Corner Seat
- 40Which seat at a rectangular table is often perceived as being a "leadership seat"The seat at the head (top) of the table
- 41According to researchers, upon meeting someone how quickly do we make an initial judgement about whether to continue communicating with them or excusing ourselves from the conversation?WIthin seconds of meeting them
- 42True or False: People can generally comprehend information and solve problems better in a more attractive environmentTrue
but there is not one environment that is best for all group communication situations - 43Name four reasons nonverbal communication is important groupsNonverbal communication
- influences perceived leadership
- influences persuasion skills
- helps synchronize interaction
- provides information about honesty/dishonesty - 44True or False: The context in which a nonverbal cue is noticed is important in interpreting that cueTrue,
Nonverbal communication should always be interpreted in context - 45True or False: When interpreting nonverbal cues, you should look for cluster cuesTrue
- 46True or False: All people respond the same way or similarly to different stimuliFalse
- 47True or False: Culture and gender are unnecessary considerations when interpreting nonverbal communication cuesFalse
- 48True or False: Your past experience with a person can help you interpret their nonverbal cuesTrue
- 49Define Immediacy BehaviorsBehaviors that communicate liking or disliking
- 50What are nonverbal behaviors that typically indicate liking?Touching
Leaning forward
Reducing distance/personal space Maintaining direct eye contact - 51What are nonverbal behaviors that typically indicate disliking?Increasing distance/personal space
Avoiding Eye Contact - 52Define Perception CheckingThe skill of asking someone whether your interpretation of his/her unspoken message is accurate
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- Use these flashcards to help you review chapter 7
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- Liz Carpenter
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