Flashcards
Communication
Cards in this deck (17)
- 1What can communication affect?Motivation
Leadership
Quality
Decision making
Organisation
Productivity - 2What must communication include?A message
A transmission
A sender
A receiver - 3What is one-way communication?Simple, although it can be unreliable as message may not be checked and cannot be clarified
- 4What is two-way communication?One that involves feedback and is considered more effective but takes longer and is thus more expensive
- 5What does formal communication mean?Some rules have neem established for how communication will take place
Information stored in a business such as sales figures is an example of formal communication - 6What is informal communication?Communication that can take place in any place and in any way
It has little or no established rules for how communication takes place - 7What is open language?Terminology which anyone can understand
- 8What is closed language?Slang or abbreviated language that is specific for the company or industry
- 9What is vertical communcation?Communication that comes from high up in an organisational structure and is designed to be transferred to subordinates
- 10What is horizontal communication?Communication between employees at the same level
- 11What are barriers to effective communication?Technical issues
Not understanding the message
Large businesses
Sheer volume of information - 12What if communication is poor?Low quality
Mistikes
Slower production
Bad customer service - 13What are group norms?A set of rules wich may be written or just implied
May vary according to - 14What are implicit norms?Where there is an assumption tat there is a set way to behave, operate or interact with member within the group
- 15What are explicit norms?Where there is a written set of rules on such matters as to how to answer the phone or the manner and language that should be used when addressing a superior
- 16What could not conforming to group norms lead to?Lack of motivation and employees feeling like they don't fit in
- 17What happens when employees don't conform to formal norms?Disciplinary actions could take place
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- Business (Human Resources) Flashcards on Communication, created by Kate Millar on 20/04/2017.
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- Kate Millar
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