Friends Provident

Friends Provident

1. Triggers for Change

   • PESTLE
   • New legislation
   • Need to reduce overheads
   • Current system open to human error
   • Internet forms - New tech

2. Change agents

   • Sponser
     • Tony Griffiths
   • Champion
     • Shanti Duggal
   • Critic
     • Business end users
     • Mike Shapland
   • Inventor
     • Contract Staff, skilled in Java
     • Mike Shapland

3. CONSULT

4. Stakeholders

   • Intermediaries
   • The staff using the new system
   • Policy holders / customers

5. Classifying the change

   • Top down / Bottom up
   • Proactive
   • Beta Level
     • Uses existing workflows

6. Culture

   • Club - Zeus
     • Fast thinking
     • Short timescales
     • Little time is analyse
     • Rapid development
   • Management style
     • Country Club - Pub evenings
       • Concern for people
     • Team Management / Blake and Mouton
   • Ethno relativism
   • Clockwork orginisation