The Virtual Hub Policies Review

Rachelle Divina
Quiz by Rachelle Divina, updated more than 1 year ago
Rachelle Divina
Created by Rachelle Divina almost 2 years ago
54
0

Description

This exam is to gauge your understanding of the key policies for The Virtual Hub.

Resource summary

Question 1

Question
Employees being hired for a regular position shall be issued a Probationary Appointment. While on probation, employees will be regularized even if the employee does not meet the Company’s performance standards/expectations. The standard probationary period is six (6) months which is the maximum as provided by law. While an employee is under probation, he shall be entitled to government-mandated benefits.
Answer
  • True
  • False

Question 2

Question
When is the 13th month pay credited to employees? (Select all that apply)
Answer
  • November
  • June
  • December
  • January
  • July

Question 3

Question
An employee should contact his/her supervisor at least ____ if he/she will be absent or late for his/her shift.
Answer
  • 1 Day
  • 2 Hours
  • Does not matter as long as it is before his/her shift with the client
  • Within the first hour of shift with the client.

Question 4

Question
If I am stuck with the task, the process I should be following to escalate it is:
Answer
  • Client > Co.Lab > TL > Teammates
  • Teammates > Client > TL > Co.Lab
  • Teammates > Co.Lab > TL > Client
  • Teammates > TL > Co. Lab > Client

Question 5

Question
If I will be absent, it will be tagged as an authorized absence even if I don't have a supporting documentation as long as I have notified my supervisor ahead of time.
Answer
  • True
  • False

Question 6

Question
Which among the statements are true?
Answer
  • A VA can file a leave as long as he/she has leave credits regardless if he/she has just started with a client.
  • A leave can be filed anytime as long as the client is informed.
  • A VA should first get the sign off of the Team Lead before filing a leave.
  • A VA can go on leave even if he/she does not have leave credits.

Question 7

Question
If a VA is going to be absent or late, he/she should contact his/her client first before anything else.
Answer
  • True
  • False

Question 8

Question
Select the top priorities that the VA should complete at the start of his/her shift.
Answer
  • Seiton Clock-in
  • Addline
  • Time Doctor
  • EOD Report
  • Skype Check-in
  • Check Facebook Co.Lab
  • Quick Break before anything else

Question 9

Question
The total duration of the screenshots, keyboard activity in Time Doctor per VA should be 7 hours and 30 minutes.
Answer
  • True
  • False

Question 10

Question
I can willfully refuse, without any valid reason to to accept work, shift, assignment or specific instructions given by superior authority.
Answer
  • True
  • False

Question 11

Question
I am allowed to browse any website as long as I have already completed my tasks.
Answer
  • True
  • False

Question 12

Question
If I need help with my computer, I can move around equipment even if I have not yet informed my supervisor.
Answer
  • True
  • False

Question 13

Question
I am not allowed to discuss any of these things to my client:
Answer
  • Bonuses
  • TVH Trainings
  • Leave Reasons
  • Account Information
  • Gift Leaves

Question 14

Question
An EOD report can be sent the next day as long as it is within 24 hours from end of shift.
Answer
  • True
  • False

Question 15

Question
Multiple absences in a calendar month on the first offense will warrant a disciplinary action of:
Answer
  • Verbal Warning
  • Written Reprimand
  • Suspension
  • Dismissal
  • Admin Hearing
Show full summary Hide full summary

Similar

PHR Sample Questions
Elizabeth Rogers8284
Human Resource Chapter 1
quick.silver689
SPHSPHR BY FUNCTIONAL AREA
Elizabeth Rogers8284
Influences on the change process: Leadership
joshuahepco
BUSS 2 - People in Business
Sophie Davis
Human Resource Chapter 3
quick.silver689
Human Resource Chapter 5
quick.silver689
HR Chapter 5
bbroo715
Human Resource Chapter 4
quick.silver689
Understanding Information and e-Business
Ruth Wong
Protected Characteristics
Kelly Wagstaff