Mind map
Quality
Map content
Quality
Meet customers' expectations - Fit to purpose
Measures
- Tangible
- Reliability
- Appearance
- After-sales service
- Repair and maintenance needed
- Functions
- Intangible
- Brand image
- Reputation
- Exclusiveness
- Tangible
Information
- Description
- Quality:definition, meausres and importance to a business
- Created by
- nadia_delorme · Oct 2015
- Updated
- Feb 19, 2016
- Views
- 31
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- Rating