Communication Basics

Communication Basics

1. Components of the Process

   • Channel
   • Message
   • Context
   • Feedback
   • Receiver
   • Sender
   • Interference

2. Principles

   • 3. IC consists of verbal and nonverbal messages
     • 93% Nonverbal
   • 6. Need not be intentional
   • 9. Intertwined with Ethics
     • One of the requirements for communication competence 
   • 1. Symbolic
     • Socially constructed from arbitrary words
   • 4. Linked to culture
     • Shared beliefs through language and behaviors
   • 8. IC can be effective or ineffective
     • Effective
       • Understanding sender and receiver attach similar
     • Miscommunication
       • Sending an intentional message that is misinterpreted by the receiver 
       • Ex: End of the Month move out
     • Attempted Communication
       • Sending an intentional message that the receiver misses
     • Misinterpretation
       • Unintentionally sending a message that is misinterpreted by the receiver 
     • Accidental Communication
       • Unintentionally sending a message that the receiver observes and interprets it correctly
   • 5. IC is irreversible
     • It is impossible NOT to communicate
   • 11. Can be symmetrical or asymmetrical
     • a) Symmetrical Com
       • When people exchange similar relational info or messages that are similar in meaning
     • b) Asymmetrical Com
       • When people exchange different kinds/levels of info
   • 2. Requires a shared code
     • Set of symbols that create a meaningful message
   • 10. Transactional Process
     • 7 components of communication process
     • Several types of processes 
   • 7. Every message contains...
     • a) Cultural Info
       • Assigned meanings within the group
     • b) Content Level
       • Literal content of the message, WHAT is said
     • c) Relationship Level
       • Info about the relationship, HOW something is said
     • d) Situational Context
       • What/When/Where's of the event

3. 4 Elements of Communication

   • Problems occur when you leave an element out
   • Observation
     • Report what senses tell you
   • Opinion
     • Draw conclusions, make value judgments 
   • Feeling
     • Give emotion
   • Need
     • Express what you want or think you want in a given situation