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Quality

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Quality:definition, meausres and importance to a business
nadia_delorme
Mind Map by nadia_delorme, updated more than 1 year ago
nadia_delorme
Created by nadia_delorme over 8 years ago
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Resource summary

Quality
  1. Meet customers' expectations - Fit to purpose
    1. Measures
      1. Tangible
        1. Reliability
          1. Appearance
            1. After-sales service
              1. Repair and maintenance needed
                1. Functions
                2. Intangible
                  1. Brand image
                    1. Reputation
                      1. Exclusiveness
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