Quality

nadia_delorme
Mind Map by nadia_delorme, updated more than 1 year ago
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Description

Quality:definition, meausres and importance to a business
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Resource summary

Quality
1 Meet customers' expectations - Fit to purpose
2 Measures
2.1 Tangible
2.1.1 Reliability
2.1.2 Appearance
2.1.3 After-sales service
2.1.4 Repair and maintenance needed
2.1.5 Functions
2.2 Intangible
2.2.1 Brand image
2.2.2 Reputation
2.2.3 Exclusiveness
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