Friends Provident

Steve Hiscock
Mind Map by Steve Hiscock, updated more than 1 year ago
Steve Hiscock
Created by Steve Hiscock about 7 years ago
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Bsc Hons Case Studies Mind Map on Friends Provident, created by Steve Hiscock on 05/14/2013.
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Resource summary

Friends Provident
1 Triggers for Change
1.1 PESTLE
1.2 New legislation
1.3 Need to reduce overheads
1.4 Current system open to human error
1.5 Internet forms - New tech
2 Change agents
2.1 Sponser
2.1.1 Tony Griffiths
2.2 Champion
2.2.1 Shanti Duggal
2.3 Critic
2.3.1 Business end users
2.3.2 Mike Shapland
2.4 Inventor
2.4.1 Contract Staff, skilled in Java
2.4.2 Mike Shapland
3 CONSULT
4 Stakeholders
4.1 Intermediaries
4.2 The staff using the new system
4.3 Policy holders / customers
5 Classifying the change
5.1 Top down / Bottom up
5.2 Proactive
5.3 Beta Level
5.3.1 Uses existing workflows
6 Culture
6.1 Club - Zeus
6.1.1 Fast thinking
6.1.2 Short timescales
6.1.3 Little time is analyse
6.1.4 Rapid development
6.2 Management style
6.2.1 Country Club - Pub evenings
6.2.1.1 Concern for people
6.2.2 Team Management / Blake and Mouton
6.3 Ethno relativism
6.4 Clockwork orginisation
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