IT Service Management, Governance and Careers
50 resources created by 44 users
This IT Service Management, Governance and Careers page on GoConqr gathers community-made quizzes, mind maps, flashcards and notes, from ITIL and ServiceNow to COBIT, TOGAF, ICT strategy and IT job roles. It's built for university students and professional candidates practising for certification-style questions, school students working on ICT strategy topics, and teachers after ready-made material. There are over 300 resources here, including more than 60 quizzes, over 180 mind maps and more than 40 flashcard decks. Pick a topic and try a quiz to see where you stand.
Top IT Service Management, Governance and Careers resources
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200 questionsITIL Which role is responsible for carrying out the activities of a process?
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128 questionsServiceNow Fundamentals Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?
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106 cardsArchitecture Repository, Governance Level 1 Architecture Repository Objectives
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142 cardsServiceNow Fundamentals - New York (Module 1) What is the main way for users to interact with applications and information in a ServiceNow instance?
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40 questionsITIL QUIZ 151-190 Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?
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30 cardsTogaf-Vocab This flash card is for learned vocabulary.
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Mind map CGEIT -
Mind map Chapter 11 - The IT Professional
Quizzes
See all 16 quizzes-
200 questionsITIL Which role is responsible for carrying out the activities of a process?
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128 questionsServiceNow Fundamentals Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?
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40 questionsITIL QUIZ 151-190 Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?
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75 questionsITIL A customer-based Service Level Agreement structure includes:
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26 questionsService Management A (incomplete) There are several sources of best practice including public frameworks, standards, and the proprietary know...
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40 questionsITIL v4 Practice Exam Which value chain activity creates service components?
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181 questionsExamen TOGAF v1-2 which of the following TOGAF components was created to enable architects to design architectures addresing ...
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180 questionsITIL For US Which process or function is responsible for monitoring activities and events in the IT infrastructure?
Mind maps
See all 17 mind maps
Flashcards
See all 14 flashcards-
106 cardsArchitecture Repository, Governance Level 1 Architecture Repository Objectives
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142 cardsServiceNow Fundamentals - New York (Module 1) What is the main way for users to interact with applications and information in a ServiceNow instance?
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30 cardsTogaf-Vocab This flash card is for learned vocabulary.
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21 cardsIntroduction to the Architecture Development Method Architecture Development Method - Process (1/2)
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40 cardsCSA Which of this is a primary way of interacting with the applications and information in ServiceNow instance?
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98 cardsCore Concepts, Phase B & C Level 2 Phase B Business Architecture Objectives (1/2)
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86 cardsCore Concepts Phase D - Requirements Management Level 2 Phase D Technology Architecture
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133 cardsserver midterm Which of the following are components of workload characterization
Flowcharts
Notes
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ITIL Foundation Notes - Library MODULE 1: WHAT IS ITIL? The process of planning, implementing and auditing IT processes for quality It is vendor neutral, non prescriptive and provides best practices ITIL 5 Books Service Strategy (SS) Service Design ...
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07 November 2016 Discuss the four value centres | PICS Profit center | FIVE The profit center focus on delivering IT products and services in an external marketplace. Next to financial benefits the intangible be...
More Computing and ICT (programming, computer science, digital skills, educational technology) topics
About IT Service Management, Governance and Careers
GoConqr OriginalWhat the page covers
The largest share of this page is about service management and governance frameworks. ITIL appears in many forms: the quiz called ITIL, the ITIL Service Lifecycle mind map, the ITIL v4 Practice Exam quiz and flashcard decks on guiding principles, the continual improvement model and the four dimensions. Alongside it sit COBIT 5, which sets out its five principles, and a CGEIT mind map that breaks the subject into strategic management, benefits realization, risk optimization, resource optimization and a framework for enterprise IT.
Architecture, platforms and careers
TOGAF has its own group, including the Togaf-Vocab flashcards, a deck on the Architecture Method introduction and decks on the architecture repository. For platform skills there is the ServiceNow Fundamentals quiz and a matching flashcard deck on the Application Navigator. Careers material includes IT Jobs Roles, Digital Careers and WHAT IS A CIO?, plus several mind maps on the IT professional and communication in troubleshooting.
Where to start and in what order
- Open the IT Service Management mind map to see how a service, its value and its parts fit together.
- Move to the flashcards on key definitions to fix the vocabulary.
- Take a quiz such as ITIL and the Service Lifecycle or Service Strategy Review.
- Go back to the map for any answer you missed.
Using quizzes and maps together
Maps give you the shape of a topic, and quizzes show which branches you remember. After each quiz, find the matching branch and reread it. If you are working on ICT strategy for school, the maps on corporate ICT strategies and on factors that influence an ICT strategy are a natural fit. Exams named in the listed resources include ITIL Foundation, ITIL 4 Foundation, TOGAF, COBIT, ServiceNow CSA and A-level ICT.
Where this fits
This unit belongs to the strand ICT in Use: Communication, Business and Education, within Computing and ICT. Choose one framework, work through its map, flashcards and quiz, then make a set of your own to fill any gaps.
Frequently asked questions
Which quiz should I try first?
If you are new to the page, try ITIL and the Service Lifecycle or Service Strategy Review after reading the IT Service Management mind map. For platform skills, start with the ServiceNow Fundamentals quiz, which asks how users mainly interact with applications and data in an instance.
What do the mind maps cover?
They cover ITIL service strategy and lifecycle, COBIT 5 principles, CGEIT domains, TOGAF document structure, IT governance, corporate ICT strategies and the IT professional. There are over 180 of them, so you can usually find one that matches the framework you are studying.
Are the resources free to use?
Yes. Every resource listed here is free to open, study and take, with no account needed. They were made by GoConqr users, not by GoConqr. If you sign up for a free account, your quiz scores are saved and you can make your own quizzes, maps, flashcards and notes.
Which exams do these resources relate to?
The listed resources mention ITIL, ITIL 4, ITIL Foundation, ITIL 4 Foundation, TOGAF, COBIT, ServiceNow CSA, IT Essentials, CIW Internet Business Foundations and A-level ICT. Check the title and contents of each one to see which fits your course.
Is there anything on IT careers?
Yes. Look at the flashcard decks IT Jobs Roles, Digital Careers and WHAT IS A CIO?, plus the CIO Dashboard Metrics deck. There are also mind maps on the IT professional, including communication skills during troubleshooting.
What if I cannot find my topic?
Try a nearby framework, since many resources overlap, for example service strategy within ITIL or governance within COBIT. If your exact topic is missing, you can build your own mind map or flashcard deck from your notes and use it alongside the listed material.