Online Communication and Social Media

What the page covers

The resources here look at how people and businesses communicate online. Many are mind maps. The one on communication methods weighs up the advantages and disadvantages of SMS messaging, such as low cost and reaching several employees at once. Others cover satellite communications, characteristics of communication systems, and barriers to effective communication.

Email, protocols and etiquette

Email has the largest group of flashcards, with many decks on email protocols and using email. The Email Etiquette mind map is a good first stop. It covers a suitable subject line, checking before you send, adding a signature, being polite and writing in plain English. Then move to the email protocol flashcards and notes to learn how messages travel.

Social media and communities

Several mind maps on contemporary social media and online communication sit beside the Social Networks quiz, which asks which networks are for sharing pictures and which are for business. The Forums flashcards cover terms such as sock puppets and trolling. A quiz on communities of practice looks at the three elements of a community of practice, as set out by Wenger.

A sensible order

1. Start with a mind map on online communication to see the whole topic.
2. Read a note, such as the one on the implications of online communication.
3. Test yourself with a quiz, then note what you missed.
4. Return to flashcards for those gaps.

Maps give you the overview, while quizzes show what has not stuck. Using both makes revision more active. Teachers can pick a slide set or a quiz to use in class.

Where it fits

This unit belongs to the strand ICT in Use: Communication, Business and Education, within Computing and ICT. Everything was made by GoConqr users, so check each resource against your own course. Choose one map today and try a quiz straight after.